Privacy Policy

1. Who we are

This website is owned and operated by: The Raptor Den, LLC.

Our mailing address is: The Raptor Den, LLC, 220 Office Plaza Drive, Tallahassee, FL 32301.

Our website address is:

2. Basic Identifying Information

When you visit or interact with our website, we may collect basic identifying information about you, your browser, and your device.

a. Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.

The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

b. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

c. Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish a comment or review, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the comment or review you just edited. It expires after 1 day.

d. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We currently embed content from Facebook, Instagram, YouTube, and TikTok.

e. How long we retain your identifying information

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

f. Who we share your identifying information with

If you request a password reset, your IP address will be included in the reset email. This requires sharing your IP address with our email exchange and website servers.

g. What rights you have over your data

If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

h. Where your data is sent

Visitor comments may be checked through an automated spam detection service.

3. Shopping on our site

We collect information about you during the checkout process on our store. We collect this data so that we can process and fulfill orders, send you order and shipping updates, resolve customer service issues, collect product reviews, and send you marketing messages (with your consent).

a. What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including:

  • your name
  • billing address
  • shipping address
  • email address
  • phone number
  • credit card/payment details
  • account information like username and password

We’ll use this information for business purposes, such as to:

  • Send you information about your account and order
  • Respond to your requests, including refund requests and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages if you choose to receive them
  • When you create an account, we will store your name, shipping address, billing address, email and phone number, which will be used to populate the checkout for future orders

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We will also store comments or reviews on our products indefinitely if you choose to leave them.

b. Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent
  • Customer information like your name, email address, and billing and shipping information

Our team members have access to this information to help fulfill orders, process refunds and support you.

c. What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —


We accept payments through Stripe, PayPal, Apple Pay, and Google Pay. When processing payments, some of your data will be passed to Stripe, PayPal, Apple Pay, and Google Pay, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe, PayPal, Apple Pay, and Google Pay Privacy Policies for more details.

d. Your rights over your data

You can request that a .zip file containing your order history and customer information be sent to you. We are required by law to keep transaction and customer details for a minimum of 7 years, but we may retain these records indefinitely.