Privacy Policy
1. Who we are
This website is owned and operated by: The Raptor Den, LLC.
Our mailing address is: The Raptor Den, LLC, 220 Office Plaza Drive, Tallahassee, FL 32301.
Our website address is: https://theraptorden.com.
2. Basic Identifying Information
When you visit or interact with our website, we may collect basic identifying information about you, your browser, and your device.
a. Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.
The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
b. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
d. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We currently embed content from Facebook, Instagram, YouTube, and TikTok.
e. How long we retain your identifying information
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
g. What rights you have over your data
If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
h. Where your data is sent
Visitor comments may be checked through an automated spam detection service.
3. Shopping on our site
We collect information about you during the checkout process on our store. We collect this data so that we can process and fulfill orders, send you order and shipping updates, resolve customer service issues, collect product reviews, and send you marketing messages (with your consent).
a. What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including:
- your name
- billing address
- shipping address
- email address
- phone number
- credit card/payment details
- account information like username and password
We’ll use this information for business purposes, such as to:
- Send you information about your account and order
- Respond to your requests, including refund requests and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages if you choose to receive them
- When you create an account, we will store your name, shipping address, billing address, email and phone number, which will be used to populate the checkout for future orders
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.
We will also store comments or reviews on our products indefinitely if you choose to leave them.
b. Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent
- Customer information like your name, email address, and billing and shipping information
Our team members have access to this information to help fulfill orders, process refunds and support you.
d. Your rights over your data
You can request that a .zip file containing your order history and customer information be sent to you. We are required by law to keep transaction and customer details for a minimum of 7 years, but we may retain these records indefinitely.